Community Cancer Center – Missoula, MT
Jarred Harrington, Associate Field Service Engineer
Jarred was troubleshooting repeated issues with a LINAC system and identified incoming power as the root cause.
Challenge: Chronic failures in a critical Elekta LINAC system due to unstable power, resulting in repeated service calls and operational disruption.
Solution: Installed a Rad-X Filter to stabilize incoming power and eliminate failures.
Results: Zero call-backs since installation. Major reduction in service costs including travel, parts, and labor.
“We’ve had zero call-backs. The cost difference before and after Rad-X activation is substantial.”
McLaren Health Care Corporation
David M. Dickey, CHC, CCE, FACHE – VP, Corporate Clinical Engineering
David oversees clinical engineering across multiple facilities with a focus on reducing equipment costs and maximizing uptime.
Challenge: Imaging systems are among the most costly to maintain post-warranty. McLaren needed to reduce service costs and downtime without sacrificing reliability.
Solution: Installed Rad-X Filters in high-end radiology, neurology, and oncology suites across multiple sites.
Results: Zero Rad-X failures. Post-warranty service costs dropped to 4.6%–5.7%, far below typical 10% vendor contract costs.
“I would highly recommend this filtration product… especially in environments with frequent power disturbances.”
On February 28, 2017, APQS activated a Rad-X Filter that was purchased and installed by the hospital in an attempt to remediate this specific problem.
Immediately following the activation of the Rad-X Filter we have had zero call backs in regards to this problem.
When I estimate Elekta’s “cost of service”, before and after Rad-X Filter activation, the difference is substantial.
I would recommend this impressive product to any organization trying to lower the incidence of failure, thereby lowering cost of service and improving system availability.
Jarred Harrington – Associate Field Service Engineer